Please note we have made a change to our opening hours.
NEWPORT OFFICE
Open each morning at 9.30am from Monday 21st June 2021
Monday 9.30am – 5pm
Tuesday 9.30am – 3pm – (Appointments available from 3pm – 5pm)
Wednesday Closed
Thursday 9.30am – 3pm – (Appointments available from 3pm – 5pm)
Friday 9.30am – 5pm
Saturday 9.30am – 1pm
MURROE OFFICE
From Friday 25th June 2021
Friday 10am – 4pm
Credit unions have been recognised as the most highly regarded financial services organisation in the Ireland RepTrak® 2021 study carried out by The Reputations Agency. Credit unions took second place in the overall study with an overall score of 84.9. Bord Bia took the top spot while An Post took third place in the overall study.
Credit Unions were placed first in Governance and in Citizenship – two important drivers of reputation. In the analysis of brand personality traits that most closely correlated with reputation, credit unions came first in Friendly and Genuine amongst the 100 organisations that were studied.
The Ireland RepTrak® 2021 study is based on a survey of over 6,500 members of the public which gathered data on the levels of trust, respect, admiration and esteem they have for organisations in Ireland.
Speaking about the achievement, ILCU President, Helene McManus said: “We are delighted to celebrate this good news and congratulate Irish credit unions for their consistently high performance in the RepTrak survey. It really is a fantastic achievement to consistently remain in the top two for the past three years. It has been an incredibly difficult year for all organisations and businesses. Credit unions all around the country have remained a cornerstone of their local communities and continue to go above and beyond for their members.”
Commenting on the significance of this year’s results, Niamh Boyle, Managing Director, The Reputations Agency said: “Pride in Irish indigenous organisations increased average Reputation Pulse score by close to four points, with a five-point increase in Innovation, but with increases in Citizenship, Governance and Workplace scores also driving this increase. For the first time in 12 years, the reputation of the 53 Irish indigenous organisations (average 71.6) overtook the 47 multinationals organisations (average 70.9) that were studied.”
Energy Communities Tipperary Cooperative CLG are a community led, home insulation upgrade and retrofitting organisation. They are a designated Sustainable Energy Community (SEC) with the Sustainable Energy Authority of Ireland (SEAI).
They are leverage funding from the SEAI and provide a One Stop Shop service which takes the hassle out of getting grant aid, sourcing contractors and overseeing projects for the homeowners.
As part of their One Stop Shop offering, they have teamed up with Credit Unions to assist the people of Tipperary enhance their homes and lives in conjunction with our award winning retrofit service provider team.
Mulcair Credit Union are delighted to be part of this great service. Find out more.
The Financial Services Union (FSU) has welcomes a move by the Government to add banks, credit unions and post offices to the list of workplaces where face masks must be worn to help tackle the Covid-19 pandemic.
The Department of Health had previously been of the view that the wearing of face masks was not mandatory in such premises as they are “controlled environments where social distancing” should be attainable. In addition, it had argued that there are also security requirements in terms of ensuring the identity of individuals entering a financial institution.
However, Minister for Health Stephen Donnelly changed the regulations governing the wearing of face coverings on Tuesday, adding banks, post offices and credit unions to the list of workplaces where the wearing of face coverings is compulsory.
“The FSU launched a campaign several weeks ago seeking this change, so I very much welcome it. Our members were very concerned that they were being treated differently to any other retail staff,” said John O’Connell, general secretary of the FSU.
“Concerns increased when the new variant of Covid-19 was identified and the virus became more transmissible.”
Credit Unions win the Best Customer Experience Award for an unparalleled sixth consecutive year.
For the sixth consecutive year, Credit unions have claimed pole position for the best customer experience in Ireland at the official CXi awards announced earlier this week. Credit unions have strengthened their reputation as Ireland’s undisputed CX champions by not just taking the top spot again this year, but by also extending their lead at the top of the table.
The CXi Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Amárach surveyed 2,500 Irish consumers who rated their customer experiences of 151 brands across ten sectors. Credit unions were deemed the overall winners with the highest scores across the six pillars of Customer Experience – Personalisation, Integrity, Expectations, Time & Effort, Empathy and Resolution.
Credit unions also topped the poll for best financial brand and the best brand for loyalty.
Speaking after today’s announcement, ILCU Head of Communications, Paul Bailey said: “In what has been an unprecedented year, we are extremely proud of this unparalleled achievement. To achieve the overall award for the sixth consecutive year is testament to every credit union across the country and to all of the frontline staff and volunteers who have exceeded their members experience and expectations despite the challenges posed by the COVID-19 pandemic. Credit unions are an essential service and have stayed open during this pandemic and will continue to do so under the new Level 5 restrictions announced by the Government last night. They have adapted their services and will continue to go above and beyond for their members. To also get the top spots for best brand in financial sector and best brand for loyalty really rings true that credit unions are the best in class. Credit unions will continue to put the needs of their members at the heart of everything they do as they aim for the magnificent seven next year.”
Michael Killeen, Chairman of the CX Company, speaking at today’s award ceremony said, “Once again I have to congratulate Irish credit unions for their consistently high performance not only for winning for the sixth year in a row but for also widening the gap between themselves and the rest of the competition. This is a phenomenal achievement and really sets the gold standard for other Irish and global companies to emulate. The credit unions continue to set world records which I have no doubt is primarily down to their member or customer-centric approach. Other companies take note!”