Mulcair Credit Union is Hiring: Member Services Officer

Mulcair Credit Union currently has a vacancy for the position of Member Services Officer.

We are a member-owned, not-for-profit financial co-operative serving over 7,500 members with an asset size of €49 million. Rooted in the community, we are committed to delivering excellent, ethical financial services and supporting financial wellbeing across our common bond.


About the Role

As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.


Key Responsibilities

  • Deliver an excellent member service across multiple channels – in person, by phone, and online

  • Carry out front-line services including lodgements, withdrawals, loan repayments, and opening accounts

  • Accurately handle cash, reconcile balances, and account for any shortfalls or excess

  • Update member records and maintain database integrity

  • Assist members with queries and explain our services

  • Perform administrative tasks such as scanning and filing

  • Support team projects and credit union-wide initiatives

  • Participate in ongoing training and development

  • Operate within risk and compliance frameworks including AML policies and procedures


Ideal Candidate Profile

  • Excellent attention to detail and administrative skills

  • Experience in a credit union or similar financial institution is ideal (not essential – training provided)

  • Strong customer service, interpersonal, and communication skills

  • A team player with discretion and sensitivity in member interactions

  • Confident in making decisions and taking responsibility

  • Understanding of the Credit Union ethos

  • QFA/APA qualification or willingness to work toward one upon commencement (full support provided)


How to Apply

Please send your CV and a cover letter to:
📧 patrickkett@mulcaircu.ie

📅 Closing date: Tuesday, 15th July 2025

Shortlisting may apply. Assessment will be based on the information provided in your application.


Mulcair Credit Union Ltd. is an Equal Opportunities Employer.