Mulcair Credit Union is Hiring: Member Services Officer
Mulcair Credit Union currently has a vacancy for the position of Member Services Officer.
We are a member-owned, not-for-profit financial co-operative serving over 7,500 members with an asset size of €49 million. Rooted in the community, we are committed to delivering excellent, ethical financial services and supporting financial wellbeing across our common bond.
About the Role
As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.
Key Responsibilities
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Deliver an excellent member service across multiple channels – in person, by phone, and online
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Carry out front-line services including lodgements, withdrawals, loan repayments, and opening accounts
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Accurately handle cash, reconcile balances, and account for any shortfalls or excess
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Update member records and maintain database integrity
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Assist members with queries and explain our services
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Perform administrative tasks such as scanning and filing
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Support team projects and credit union-wide initiatives
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Participate in ongoing training and development
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Operate within risk and compliance frameworks including AML policies and procedures
Ideal Candidate Profile
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Excellent attention to detail and administrative skills
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Experience in a credit union or similar financial institution is ideal (not essential – training provided)
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Strong customer service, interpersonal, and communication skills
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A team player with discretion and sensitivity in member interactions
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Confident in making decisions and taking responsibility
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Understanding of the Credit Union ethos
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QFA/APA qualification or willingness to work toward one upon commencement (full support provided)
How to Apply
Please send your CV and a cover letter to:
📧 patrickkett@mulcaircu.ie
📅 Closing date: Tuesday, 15th July 2025
Shortlisting may apply. Assessment will be based on the information provided in your application.
Mulcair Credit Union Ltd. is an Equal Opportunities Employer.