Mulcair Credit Union currently has a vacancy for the position of Teller/Member Services Officer.
Mulcair Credit Union is seeking applications from self-motivated individuals who want to be part of a growing organisation. Applicants should be committed to achieving high standards and have a flexible approach to work.
General Scope of the Role
The successful candidate will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.
Both full-time and part-time positions available.
Main Purpose of the Role
The position will require assisting members with all aspects of Credit Union Business while working as part of a team to provide administration and support in dealing with:
- Delivering an excellent member service across multiple delivery channels including in person, over the telephone and online.
- Explaining products and services offered by Mulcair Credit Union to current and potential members.
- Processing member transactions including lodgements, withdrawals and transfers, opening accounts and re-activation.
- Issuing member loans and ensuring that the loan conditions are satisfied.
- Deal with and resolve member queries.
- Accurately and diligently handle cash, reconcile balances and account for any shortfalls/excess.
- Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.
The ideal candidate will have:
- Excellent attention to detail and administration skills.
- Experience working in a role within a credit union or similar financial institution ideal, but not essential as full training will be provided.
- Excellent customer service, interpersonal and communication skills.
- Strong teamwork ability.
- Ability to use discretion and sensitivity in dealing with members.
- Ability to make decisions and take responsibility.
- Knowledge and understanding of the ethos of Credit Unions.
- QFA/CUA, relevant diploma or degree ideal but not essential, minimum leaving certificate required.
How to apply:
Please forward a covering letter and CV to patrickkett@mulcaircu.ie , applicants should clearly state the role they are applying for.
Short listing may apply, and assessment will be based on the information provided in the application.
Mulcair Credit Union Limited is an Equal Opportunities Employer.